Shipping policy

Shipping Policy

Thank you for shopping with us! Below you’ll find all the details about how and when we ship your orders.

Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high-volume periods or promotions, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 5–12 business days
Express Shipping: 5–7 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, or customs processing.

International Shipping

We offer international shipping to selected countries.

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These fees are not controlled by us and are not included in the shipping cost.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Shipping Delays

We are not responsible for shipping delays caused by:

Carrier issues
Customs clearance
Weather conditions
Incorrect or incomplete shipping addresses

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your address, contact us immediately. Changes cannot be guaranteed once the order has been processed.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at sequoiaharness@gmail.com within 7 days of delivery so we can assist you.

Contact Us

If you have any questions about shipping, please contact us at: Email: sequoiaharness@gmail.com